Satellite Internet in South America
fast and affordable from the best provider!

Thanks to state-of-the-art technology, as one South America's leading satellite Internet provider offers unlimited fast internet with maximum coverage. It is always and everywhere applicable. Internet by Satellite has changed. Thanks to new technologies satellite internet solutions can deliver faster speeds, better value and more data than ever before. Making satellite the ideal solution for areas where fibre broadband either isn’t available or where it is slow and unreliable. With 100% coverage satellite internet solutions goes where others don’t.

Freedom
10/15
1024 Kbit/s Speedfrom 133.00 US$/p.M.
Up to 15GB /p.M. Consumption
FREE night time
Hardware Set: 695 US$
iDirekt iQ + 1.2m dish + 3 Watt BUC/LNB
ALL INCLUSIVE
Freedom
20/60
Up to 2048 Kbit/s Speedfrom 282.00 US$/p.M.
Up to 60GB /p.M. Consumption
FREE night time
Hardware Set: 695 US$
iDirekt iQ + 1.2m dish + 3 Watt BUC/LNB
ALL INCLUSIVE
Freedom 70/100
3072 Kbit/s Speedfrom 987.00 US$/p.M.
Up to 100GB /p.M. Consumption
FREE night time
Hardware Set: 695 US$
iDirekt iQ + 1.2m dish + 3 Watt BUC/LNB
ALL INCLUSIVE

Internet TV Cam Chat via Satellite Internet
THE satellite internet solutions MYSTERY

There are a staggering million households all over the world that don’t have fast broadband access. Including the American continent and this figure rises to mulit millions. Collectively, broadband pundits refer to these households as the ‘last 5%’.

Satellite internet solutions satellite broadband services are deployable immediately and have comparable speeds to any terrestrial ADSL service (up to 50 Mb) and now even have large (even unlimited) data allowances for users.

Free support. Best price on the market. Sustainable. Environmentally friendly, as no radiation exposure.

The iQ modem allows us to provide throughputs over 100Mbps and efficiencies up to 256APSK. The iQ Desktop harnesses the power of an Evolution X7 at almost half the price of the Evolution X1 - making it not only better for the end user, but more accessible too - without mentioning the racehorse that is the iQ 200.

Regions

Following grafics shows our complete Satellite Internet Coverage Area in America

Express AM8 South America Coverage

AM8 Ku-Band South America 14W  Coverage satellite internet solutions

We offer Satellite Internet in following countries in America: Antigua and Barbuda (St. John's), Argentina (Buenos Aires), Bahamas (Nassau), Barbados (Bridgetown), Belize (Belmopan), Bolivia (Sucre), Brazil (Brasilia), Chile (Santiago), Colombia (Bogota), Costa Rica (San José), Cuba (Havana), Dominica (Roseau), Dominican Republic (Santo Domingo), Ecuador (Quito), El Salvador (San Salvador), Grenada (St. George's), Guatemala (Guatemala City), Guyana (Georgetown), Haiti (Port-au-Prince), Honduras (Tegucigalpa), Jamaica (Kingston), Nicaragua (Managua), Panama (Panama City), Paraguay (Asunción), Peru (Lima), Saint Kitts and Nevis (Basseterre), Saint Lucia (Castries), Saint Vincent and the Grenadines (Kingstown), Suriname (Paramaribo), Trinidad and Tobago (Port of Spain), Uruguay (Montevideo), Venezuela (Caracas)

Why should I decide for surfing with Satellite Internet?

QuickSat.NET Global High Speed Satelliten Internet Technologie

IT`S EVERYWHERE

99,9 % fast internet coverage across the WHOLE PLANET. Satellite Internet is available to everyone across the planet, with the same great quality no matter where you are.

Our Satellite Internet is available nearly on the entire South American Sub-Continent included .

We offer Satellite Internet in following countries in America: Antigua and Barbuda (St. John's), Argentina (Buenos Aires), Bahamas (Nassau), Barbados (Bridgetown), Belize (Belmopan), Bolivia (Sucre), Brazil (Brasilia), Chile (Santiago), Colombia (Bogota), Costa Rica (San José), Cuba (Havana), Dominica (Roseau), Dominican Republic (Santo Domingo), Ecuador (Quito), El Salvador (San Salvador), Grenada (St. George's), Guatemala (Guatemala City), Guyana (Georgetown), Haiti (Port-au-Prince), Honduras (Tegucigalpa), Jamaica (Kingston), Nicaragua (Managua), Panama (Panama City), Paraguay (Asunción), Peru (Lima), Saint Kitts and Nevis (Basseterre), Saint Lucia (Castries), Saint Vincent and the Grenadines (Kingstown), Suriname (Paramaribo), Trinidad and Tobago (Port of Spain), Uruguay (Montevideo), Venezuela (Caracas)

IT`S SIMPLE

It couldn’t be easier to get started with satellite internet solutions. A small satellite dish is installed on the outside of your property. You can do this yourself or we can organise a qualified installer. You then simply connect the satellite modem with your computer and you are ready to go. There is no telephone connection required and you can be using the Internet immediately after this simple set-up (Incl. WiFi).

IT`S FAST

Using proven satellite technology, satellite internet solutions delivers fast Internet access straight to your home. Almost 500 times faster than traditional dial-up, this satellite technology is an always-on broadband service for all your internet needs, whether it’s surfing the web, emailing, downloading music or watching videos. With super fast speeds, there will be no frustrations waiting around for your content or information to arrive on screen.

IT`S FOR EVERYONE

satellite-internet.solutions also offers additional features such as multi-channel television via the same dish, telephone calls via the Internet using VoIP and a wireless home network for accessing the internet anywhere from within your property without the need for cables. Just ask for further information.

No DSL glass fiber connection?
Internet via satellite is THE DSL alternative!

satellite-internet.solutions is your partner for satellite broadband in South America with affordable flat-rate plans. As a real DSL alternative is satellite internet solutions with fast Internet anywhere, even in places where no other fiber or DSL availability exists. As an Internet provider in America, we provide you with fast Internet and the complete hardware package.

Modern and fast Internet access via satellite

Satellite Internet is today a modern and reliable technology for fast Internet access in rural and urban areas. The installation and commissioning is quick and easy. The Internet will have high speeds. The cheap broadband deals from satellite internet solutions will delight you.

satellite-internet.solutions DSL Availability

satellite-internet.solutions DSL does not require any phone lines for Internet access. The DSL modem connects via a satellite in space directly to the Internet. That is why satellite internet solutions is available with full range throughout America. Also at your home and business. A DSL availability check is not required!

Whatever the weather

Thanks to our ACM technology works satellite internet solutions regardless of the weather. For ACM automatically provides the most stable possible connection to your satellite modem. So your new, fast internet works better than conventional satellite television.

Easy installation

The installation and start-up is quick and easy with the help of our self-assembly kits. If you have already installed a TV dish, it can be easily replaced with our Satellite Internet & TV dish.

TV & telephone with satellite internet solutions

Thanks to the Multi Feed LNB satellite internet solutions, you can use the same satellite internet solutions dish for internet and TV reception. Also phone works reasonably priced, using VoIP over your new satellite internet solutions connection.

Online Gaming with satellite internet solutions

Most online games have no special requirements on latency. Especially web-based online games work with satellite internet solutions significantly better than with conventional slow Internet connections. An exception is the group of so-called first-person shooter. Here, the combination of a normal DSL connection and satellite internet solutions may be useful. So you have low latencies and high bandwidths and thus the best of both worlds.

End with slow internet!

Get now your new, fast Internet of satellite internet solutions, the broadband satellite Internet providers No.1 in South America!

Multi Level Spot Beams and High Performance Data Center

makes your internet load up to 500x faster!

References

  • In den ländlichen Gebieten gibt weltweit bis heute oft keine bzw. keine ausreichende Versorgung durch das Glasfasernetzwerk der Telefongesellschaften. In absehbarer Zeit ist dies aus Kostengründen auch nicht geplant. Das Satelliten Internet von satellite internet solutions ist in diesen Gebieten die perfekte Alternative für die Nutzung von Internet TV und den Transfer größer Datenvolumen. Privat nutzen meine Familie und ich es selbst in unserem Ferienhaus am Mittelmeer und sind hellauf begeistert!
    Prof. Dr. Frank Winnenbrock, CEO WdW TV - München, Deutschland
  • Hola! Just to tell you, we are now well back from Spain, and the internet connection works just perfectly. You told me that it was possible to disable the connection in the periods when we are not in Spain and avoid paying for the months when we do not use it. Is it possible that I can disable and enable the connection on your website or on the "client area" so I do not have to bother you. Yours Palle & M.
    Palle D., Ex Director de banco - Costa Blanca, España
  • Ich bin Künstler, meine Veröffentlichungen und Geschäftskontakte (inkl. Meetings) finden fast ausschliesslich online statt. Dies ermöglicht es mir, dort zu leben, wo ich wirklich will. Ohne Rücksicht auf einen bestimmten Ort nehmen zu müssen (Büro, Zentrale, etc.). Die einzige Bedingung, die ich an mein Zuhause stellen muss ist: schnelles und stabiles Internet. Im Internet bin ich auf eine zauberhafte Finca im spanischen Hinterland gestossen und habe mich sofort in sie verliebt. Leider verfügt sie über keinen Festnetzanschluss, geschweige denn über Internet. Wäre ich nicht auf satellite internet solutions gestossen, hätte ich meinen Traum vom freien, spanischen Fincaleben beerdigen müssen. Dank satellite internet solutions mit seiner unglaublich schnellen 36MBit/s Leitung konnte ich ohne Unterbrechung in meinem Schaffen beides haben: Ohne Kommunikationsabbruch mein freies und unbeschwertes Leben auf der Finca geniessen! Einmal hatten wir aus Spaß auf 6 Geräten gleichzeitig einen Spielfilm übers Internet laufen lassen und es hat auf allen Geräten gleichzeitig und ohne Unterbrechungen funktioniert!
    Von Burgund, Musiker & Filmemacher, München, Deutschland & Costa Blanca, España

ABOUT US

High Speed Satellite Internet can be used anywhere!

Welcome to your world – where communication is king. It's a world reference network. Companies do business. Families feel closer at the click of a button. All thanks to broadband. A new state-of-the-art satellite delivers fast internet speeds for everyone everywhere. This because satellite internet solutions is a satellite connection you don't need a phone line.

Wherever you live satellite internet solutions delivers high speed broadband straight to your home or office. NO unhealthy microwaves! Farmhouse to City edges: satellite internet solutions is available to everyone. With the same great quality.

In lots of rural locations and some city ones too the phone lines aren't good enough to deliver fast broadband. And probably never will be. Thanks to satellite internet solutions that doesn't matter. Our satellite delivers broadband directly from space. Unlike other broadband providers we don't need to rely on telephone cables.

Let us show you what we mean: Welcome to satellite internet solutions stream, where everyone benefits from great connections.

satellite-internet.solutions Satellite Internetsatellite-internet.solutions Satellite Internet

People like Max: He uses his satellite internet solutions broadband every day. Before Max got satellite broadband he couldn't watch films, listen to music, or share photos on his computer. It was just too slow. This has now changed!

satellite-internet.solutions Satellite Internetsatellite-internet.solutions Satellite Internet

Or like Emma: She runs a business which rely on fast broadband. Before satellite internet solutions she felt isolated by the slow internet connection. Thanks to satellite internet solutions she is better connected and busier than ever! Now her only problem is keeping up with all the new orders.

And here is the really great IT: Its unbelievably easy to get satellite internet solutions. All you need is a small satellite dish on the outside of your property. We can install it for you or simply use the included kit and install satellite internet solutions by yourself. And then simply plugin your computer and of you go! It's really that simple!

So there you have it. Fast satellite internet coverage across the world. Its broadband for everyone everywhere now. satellite internet solutions: Fast internet for everyone.

About Russian Satellite Communications Company (RSCC)

Russian Satellite Communications Company (RSCC) offers a package of up-to-date communication and broadcasting services rendered by means of ground technical facilities and Russian orbital constellation. RSCC offers leasing of satellite segment capacity, technical facilities of ground stations and its terrestrial fiber-optic digital network. RSCC performs works on setting-up of multi-service satellite networks by applying VSAT-technologies. The company cooperates with Intelsat and Eutelsat. The cooperation is focused on allotment of space segment capacity of the above-mentioned operators to Russian Customers. RSCC monitors and controls Express-A, Express-AM, Eutelsat, LMI, and Intelsat satellites.

satellite-internet.solutions, authorisized Partner.

Ready for extremely fast internet?

Explore our products, or talk to our live sales team.

More information

Guaranteed Service

We are constantly working to improve our service. Keeping you satisfied is our #1 priority.

More information

Partner:

RSCC AM8 14W South America Satellite Internet

Frequently asked questions: (FAQs)

How can I check my usage? Easiest way, you simply click at Speedtest on the bottom of the website

What are the options available when I exceed my monthly allowance?

Two options are available

  • 1) Just keep surfing and accept that the line may be a bit slower at peak times.
  • 2) Upgrading to a higher package or buy additional GB Volume.

Do you have access to usage graphs?

satellite-internet.solutions has access to limited data usage information, however we are unable to see specific data the user has accessed as this would be a privacy infringement. satellite internet solutions customers can view their data usage graphs and information through the Customer Portal.

When can I upgrade to a higher private package?

A User can upgrade any time during the course of the month. The upgrade takes place at midnight on the day the request is made.

Once I have upgraded: Does the data allowance get reset?

The data allowance is reset to the difference between the allowance on the upgraded package and the amount of data already used that month. For example: If a user has used all of the data from a satellite internet solutions M (10GB data allowance) and upgrades to a satellite internet solutions L (20GB data allowance) the extra 10GB will be added to the remaining data allowance on the account.

What are the costs involved in upgrading to a higher package?

The cost is the pro-rata price for the remainder of the billing month on the new package less the pro-rata cost of the balance of the old package. For example if the customer’s activation date is the 10th of the month and they upgrade on the 30th of the month, they are credited for 10 days of the old package and invoiced for 10 days of the new package.

When can I downgrade to a lower package?

Users can only downgrade at the end of a billing month (starts on the same date as the activation date) and a penalty equal to the monthly airtime of the higher package is applied. For example downgrading from satellite internet solutions Max on Contract Rental incurs a £79.95 (Yes, British Pounds!) penalty. The new package applies from the beginning of the next billing cycle.

Can I up/downgrade from a Home to a Pro Package & vice versa?

Up/downgrades from Home to Pro packages and vice versa are possible and are processed in the same way as for a standard upgrade or downgrade with the exception that a new connection fee will be charged for the service.

Can the hardware be moved to another location within the KU footprint?

Relocation can be done immediately we are notified of the move. However, if the service is relocated to a different beam, a relocation charge equal to the package connection charge is incurred.

Do I have a UK IP address on the KU Sat Service?

Yes, every customer has a UK IP address.

Why does my service not constantly reach the “up to” speeds published?

There are various factors that can have an effect on speeds:

Weather can play a factor. Very heavy rain or snow attenuates the signal and, at a certain level, the modulation on the signal is changed to optimise signal integrity. This slows the speed down.

The overall performance “speed” of the satellite connection will vary depending on the time of day, the overall network loading and the busyness of the public internet itself. The actual protocol the customer or end user is using may also prioritised differently depending on how busy the network is. Peak busy times are between 4.00 pm and 11.00 Pm UK time.

Like fixed line broadband, satellite broadband is a contended service. The Fair Access Policy is designed to give everybody fair access to the system, and give non-abusive users a good service which regularly operates on or near advertised speeds outside very busy hours. If a customer is deemed to be a “very heavy user” they may be subject to reduced speed (throttling). This is the satellite owners policy and is not clearly defined.

Do we supply an Authenticated SMTP server for customer’s email?

We do not offer an SMTP mail server as a service. However there is a solution if the user needs a SMTP server for their email. We recommend they go to www.authsmtp.com.

We do however provide an email service. You will be able to create your own email account through the customer portal once your system was installed.

Is VoIP possible over the satellite systems?

VoIP will become available shortly. More information will be released closer to release date. Free internet programs like Skype are already supported by the satellite internet solutions platforms and it is possible to make internet calls.

Can the user Fax over the service?

You can use email based Fax services like EFax, they work very well. The client will not be able to connect a Fax Machine to the System.

How much data is used when streaming video; Vimeo, YouTube etc?

It all depends on the quality of the video that is streamed, but an hour long video can use up as little as 700 MB for a standard video, more for HD. The data consumption for streaming versus downloading and then watching is similar.

Is the data allowance only used for downloads or uploads as well?

No, the data allowance is a combination of Downloads and Uploads.

For Example: If a user has downloaded a total of 4GB for the month and uploaded 2GB, the total data used will be 6GB.

Does Skype use a lot of data?

Skype does use a lot of data if used for prolonged periods. If you have normal voice conversation is should take around 125Kbps* of Uploading and Download. But if you are doing Video Calling, it can use a lot more data as you are effectively streaming Video.

*Results can vary depending on situation/circumstance

Can I get a Static IP address?

For satellite internet solutions you will only be able to get static IP addresses on the Pro services.

How can we use the static IP address?

The static IP’s work in the following way: The modem is only a gateway to the network. The device connected on the back of the modem would receive the Public IP address.

How does the TV module work?

The module is a separate LNB on the satellite internet solutions Dish and points to a different satellite. The TV modules do not use any of your allocated data on the satellite internet solutions service. The TV module would be connected directly on your Freesat / Sky TV Box, and will not pass over the satellite internet solutions network which means it will not use any Data allocated by Europasat.

Can a user use a VPN connection on a satellite system?

SSL (Secure Socket Layer) VPNs like secure online ordering and online banking work fine on satellite broadband, IPSec or Triple DES VPNs are more complex.

In order for a two-way satellite service to perform properly in conjunction with traditional terrestrial networks, satellite networks employ special software to deal with latency without which the TCP protocol severely limits link performance.

The Internet relies on the Transmission Control Protocol (TCP) to ensure packet delivery without errors. TCP works by sending a certain amount of data, then waits for the receiver to send an acknowledgment of receipt. With TCP, the sender cannot transmit more data until it has received an acknowledgment. If an acknowledgment does not arrive in a timely manner, TCP assumes the packet was lost (discarded due to a congested network) and resends it. When packets go unacknowledged, TCP also slows the send rate to reduce the perceived congestion and to minimize the need for retransmissions.

TCP/IP sessions start out sending data slowly. Speed builds as the rate of the acknowledgments verifies the network’s capacity to carry more traffic. This is known as slow-start, followed by a ramp-up in speed. The speed of the connection builds until the sender detects packet loss from a lack of an acknowledgment.

Ground networks typically have round-trip latencies in the range of 35 to 100 ms. Satellite networks, due to the distance of geo-synchronous satellites above the equator, require 550 ms or more. Some satellite connections have much higher RTT. The TCP protocol interprets the additional satellite RTT as network congestion. If uncorrected, this effect causes the network to send all additional packets at the slow-start rate.

Current two-way satellite networks employ a technique referred to as TCP spoofing to compensate for the extra time required to pass through the space segment. Special software on the satellite modem appears to terminate the TCP session, so it appears to the sender as the remote location. In reality the satellite modem is acting as a forwarder between the originating PC or host and the remote site. When the modem receives Internet traffic destined for a location, it immediately acknowledges receipt of the packet to the sender so more data packets will follow quickly. This way the sender never experiences the actual higher satellite latency to the remote site because acknowledgments return to the sender at LAN speed. As a result, TCP moves out of slow-start mode quickly and builds to the highest link send speed.

IPsec VPNs not only encrypt the data portion of packets, they also encrypt the TCP packet header. Popular IPsec VPNs, therefore, defeat the modem TCP acceleration software because the modem cannot detect the TCP packet and will consequently pass the unrecognised packet over the space link as a “raw” packet. This situation requires that acknowledgments transit the space segment twice (over and back) and results in substantial performance degradation. The impact on performance increases as the latency rises. Essentially what this means is that IPSec VPN wasn’t designed to run over satellite broadband, but we have many customers who use it this way quite successfully.

So any VPN should work, but could be slower than when connected on conventional fixed line broadband. It is recommended that the customer test their VPN over the system before making a decision. If the customer has the budget we sell additional supplementary hardware to overcome the IPSec over satellite issues, but this will add around £1000 to each site set-up.cost

Are ports open on the systems?

All the ports are open on satellite internet solutions Pro by default. For satellite internet solutions home packages, incoming ports are closed.

None of our satellite broadband services currently support Vodafone SureSignal or similar mobile phone boosting devices. This is because if they did, it would enable end users to avoid network roaming charges in other countries due to the pan European nature of the services. For this reason the mobile networks are unhappy to let our services act as a broadband connection for their users.

Is there any contention on satellite services?

Yes, there is a contention ratio on all satellite services and speeds may be reduced during peak times and on congested beams. On the satellite internet solutions Home packages the contention ratio is 50:1 where as on the satellite internet solutions Pro Packages the contention ratios are 20:1, so Pro packages are generally less likely to be affected by congestion.

PS: On the IP Connect package there is no contention. These are bespoke packages not available via our website.

Which wireless routers are approved?

Unfortunately not all the Wi-Fi routers available on the market are 100% compliant with satellite modems. A Wi-Fi router is not compliant with the satellite internet solutions modem when its DHCP client doesn’t perform a DHCP transaction with every interface bounce. In these cases, the End-User may suffer connectivity issues that can be only resolved by rebooting the modem and Wi-Fi router, thus forcing the router to perform a DHCP transaction and to re-establish the connectivity. So we have a list of tried and tested wireless routers:

  • - Any Sitecom Wireless Router
  • - Cisco router 2800
  • - Cisco router 89x series
  • - Cisco E series E1200, E1500, E3200 etc.

Why is there latency on a satellite service?

In the case of a two-way satellite system, the Satellite is 22,300 miles from the user. When you request information by clicking on a link, or any other way, that message travels 44,600 miles just to get to the Network Operation Centre (satellite hub).

The information requested must travel the reverse route, so the round trip is 89,200 miles. The speed of light is 186,000 miles per second in a vacuum, slower through the atmosphere. But even if you assumed 186,000 miles per second then the total time taken in space travel is about 480ms.

Given the atmosphere problem, it is actually more like 500ms. Add to that the terrestrial internet latency, which should be about 100ms. Some delays through transponders, gateways, proxies should also be accounted for. Latency can be anything between 600ms-1000ms.

Whilst there is an inevitable latency in satellite communications, satellite will often deliver an excellent and robust service where no other broadband service can.

Installation

Please watch this installation video carefully, if you decide to install the Satellite dish by yourself. We thank you for your time. If you need assistance ask the support Installations Service!

Eutelsat Konnect Europe Tooway Installation Video

Dish Pointing Utility Instructions

  • Choose the satellite you wish to aim for:

    Dishpointer

  • Input the location of the antenna
  • Click "Go!" to calculate approximate pointing angles

Notes on Location

  • The location box will accept either address information or latitude/longitude coordinates.
  • Such coordinates may be entered in either decimal or "degrees, minutes, seconds" format.
  • Positive values will represent North and East, whilst negative values will represent South and West.
  • For example, the coordinates <51° 28' 43.64" North, 0° 0' 38.44" West> should be entered as: 51 28 43.64 -0 0 38.44

iDirect iQ Desktop - Before you start

iDirect Evolution iQ Modem

Equipment Preparation

Install earth cabling. As dishes are generally installed at height, they pose a risk. You can use any standard earth wire, but it is important to ground the equipment.

The beam you are on will dictate the polarisation. This must be checked before aligning the dish as per the below markings. Not setting this correctly will result in no visible signal lock.

iDirect iQ South America Freedomsat Installation Guide

RF cable: Many problematic installations can be traced back to shoddy cabling. RG6/WF100 foam fill, *copper cored* cabling is to be used for both transmit and receive. Steel/tin cable is not satisfactory.

Installations using more than 35metres/100ft should use WF125 and above 50metres/165ft, WF165 should be considered especially for underground runs. Step down F-connectors will be required for these due to the thicker gauge. Leave a single drip loop at the rear of the dish once finished.

It is important that the right quality cable is used in order to achieve the right signal levels. Satellite TV cable (intended for receive only) will not be suitable and transmit issues will likely occur. Good quality cabling will have both a braid and film shielding. Examples below

iDirect iQ South America Freedomsat Installation Guide

You will need to specify the modem serial and GPS/location when requesting the activation pin – If the location data configured is wrong, the modem will not lock to the transmit beam

iDirect iQ South America Freedomsat Installation Guide

Unlike older iDirect models, the new iQ modems do not require standalone iSite software to install or upgrade configuration, instead using a browser-based interface. Thesetup is further simplified by having separate LAN Ports for modem configuration and internet access.

Accessing and configuring your modem

To access the modem, please connect your laptop/PC directly to LAN2 of the iQ modem ensuring that the below IPs are manually set to the network card:

IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Once set you will be able to access the modem using the below URL:

https://192.168.0.1/

Log in credentials:
Username: admin
Password: iDirect (changes to bentleys2x after the option file is loaded)
iDirect South America Freedomsat Installation Guide

The modem software should already be loaded to the iQ modem, once you have logged in you will see the software version; please check and ensure that the modem is utilising at least software version 21.0.1.1

Such information should be visible on the modem’s main page. Should this not be the case, please call us, so we can advise further.

Loading the configuration/Option File:

The option file contains all the information about the satellite to which you are pointing. Without it, you will not see any signal or lock to the satellite.

Once you have submitted an activation form with your preferred service plan and location information, we will send you configuration and pointing details at this stage (along with this guide).

When logged in via https://192.168.0.1/click on the “Administration” link and then ‘Software and Configuration’.

Click ‘Upload Configuration File’ under ‘Configuration Files’ (falcon.opt by default) and then point to the option file emailed to yourself. If this was sent in a .zip or .rar file you will need to first extract this.

iDirect South America Freedomsat Installation Guide

Acquiring the satellite signal

If you are aligning the dish yourself, you will need to calculate your estimated dish pointing angles selecting ‘Hylas 2’ or ‘31E Hylas 2’ on www.dishpointer.com

This will return azimuth, which is the left and right movement of the dish, elevation, the up and down movement of the dish; and the polarisation, which is the rotation angle of the feed assembly which you can disregard for this service. Use these values to point the dish in the right direction.

Ideally, you will use a satellite meter (such as the Bentley Walker ‘Nano’) to then find the satellite signal. You are looking to increase the base noise level by 11/12dB. A minimum of 10.5dB is in-place for new activations.Once you have a lock on the signal, open up the web interface and click ‘Commissioning’ > ‘Antenna Pointing’.

iDirect South America Freedomsat Installation Guide

After a short period, the graph will start showing data; use this to adjust the dish to get the reading as high as possible in the green (Minimum 16v). Anything below 12volts is generally considered to be noise. A large spike is normal when you hit the satellite.

Activating the modem

Before we can activate the modem, it should have a solid green receive (RX) light and a strong receive signal strength as per the above.

At this point you will need to contact Technical Support, details of which are at the top of this guide. You should be able to access a computer and see the satellite modem at this time in case any extra steps are required.When we have activated the modem, swap back to LAN Port 1 on the modemas this is the port used for accessing the internet.

Info & Help

Ask us!