Why should I decide for surfing with Satellite Internet?

No DSL glass fiber connection?
Internet via satellite is THE DSL alternative!

satellite-internet.solutions is your satellite broadband provider in most parts of Africa with affordable flat-rate plans. As a real DSL alternative is satellite internet solutions with fast Internet anywhere, even in places where no other fiber or DSL availability exists. As an Internet provider in Europe, we provide you with fast Internet with up to 50 Mbit / s, and the complete hardware package.

Modern and fast Internet access via satellite

Satellite Internet is today a modern and reliable technology for fast Internet access in rural and urban areas. The installation and commissioning is quick and easy. The Internet will have high speeds. The cheap broadband deals from satellite internet solutions will delight you.

satellite-internet.solutions DSL Availability

satellite-internet.solutions DSL does not require any phone lines for Internet access. The DSL modem satellite internet solutions connects via a satellite in space directly to the Internet. That is why satellite internet solutions DSL Internet available with full range throughout Europe. Also at your home. A DSL availability check is not required!

Whatever the weather

Thanks to our ACM technology works satellite internet solutions regardless of the weather. For ACM automatically provides the most stable possible connection to your satellite modem. So your new, fast internet works better than conventional satellite television.

Easy installation

The installation and start-up is quick and easy with the help of our self-assembly kits. If you have already installed a TV dish, it can be easily replaced with our satellite internet solutions DSL Internet & TV dish.

TV & telephone with satellite internet solutions

Thanks to the Multi Feed LNB satellite internet solutions, you can use the same satellite internet solutions dish for internet and TV reception. Also phone works reasonably priced, using VoIP over your new satellite internet solutions connection.

Online Gaming with satellite internet solutions

Most online games have no special requirements on latency. Especially web-based online games work with satellite internet solutions significantly better than with conventional slow Internet connections. An exception is the group of so-called first-person shooter. Here, the combination of a normal DSL connection and satellite internet solutions may be useful. So you have low latencies and high bandwidths and thus the best of both worlds.

End with slow internet!

Get now your new, fast Internet of satellite internet solutions, the broadband satellite Internet providers No.1 in Africa!

Multi Level Spot Beams and High Performance Data Center

makes your internet load up to 500x faster!

References

• In den ländlichen Gebieten Europas und Nordafrikas gibt bis heute oft keine bzw. keine ausreichende Versorgung durch das Glasfasernetzwerk der Telefongesellschaften. In absehbarer Zeit ist dies aus Kostengründen auch nicht geplant. Das Satelliten Internet von satellite internet solutions ist in diesen Gebieten die perfekte Alternative für die Nutzung von Internet TV und den Transfer größer Datenvolumen. Privat nutzen meine Familie und ich es selbst in unserem Ferienhaus am Mittelmeer und sind hellauf begeistert!
  Prof. Dr. Frank Winnenbrock, CEO WdW TV - München, Deutschland
• Hola! Just to tell you, we are now well back from Spain, and the internet connection works just perfectly. You told me that it was possible to disable the connection in the periods when we are not in Spain and avoid paying for the months when we do not use it. Is it possible that I can disable and enable the connection on your website or on the "client area" so I do not have to bother you. Yours Palle & M.
  Palle D., Ex Director de banco - Costa Blanca, España
• Ich bin Künstler, meine Veröffentlichungen und Geschäftskontakte (inkl. Meetings) finden fast ausschliesslich online statt. Dies ermöglicht es mir, dort zu leben, wo ich wirklich will. Ohne Rücksicht auf einen bestimmten Ort nehmen zu müssen (Büro, Zentrale, etc.). Die einzige Bedingung, die ich an mein Zuhause stellen muss ist: schnelles und stabiles Internet. Im Internet bin ich auf eine zauberhafte Finca im spanischen Hinterland gestossen und habe mich sofort in sie verliebt. Leider verfügt sie über keinen Festnetzanschluss, geschweige denn über Internet. Wäre ich nicht auf satellite internet solutions gestossen, hätte ich meinen Traum vom freien, spanischen Fincaleben beerdigen müssen. Dank satellite internet solutions mit seiner unglaublich schnellen 36MBit/s Leitung konnte ich ohne Unterbrechung in meinem Schaffen beides haben: Ohne Kommunikationsabbruch mein freies und unbeschwertes Leben auf der Finca geniessen! Einmal hatten wir aus Spaß auf 6 Geräten gleichzeitig einen Spielfilm übers Internet laufen lassen und es hat auf allen Geräten gleichzeitig und ohne Unterbrechungen funktioniert!
  Von Burgund, Musiker & Filmemacher, München, Deutschland & Costa Blanca, España

ABOUT US

High Speed Internet in combination with Satellite TV (ASTRA, FRANSAT, Hotbird, Eurobird) in ONE dish - can be used anywhere!

Welcome to your world – where communication is king. It's a world reference network. Companies do business. Families feel closer at the click of a button. All thanks to broadband. At satellite internet solutions a new state-of-the-art satellite delivers fast internet speeds for everyone everywhere. And because satellite internet solutions is a satellite connection you don't need a phone line.

Wherever you live satellite internet solutions delivers NOT 3, NOT 6, but up to 50 MBits per second straight to your home or office. NO unhealthy microwaves! Farmhouse to City edges: satellite internet solutions is available to everyone. With the same great quality.

In lots of rural locations and some city ones too the phone lines aren't good enough to deliver fast broadband. And probably never will be. Thanks to satellite internet solutions that doesn't matter. Our satellite delivers broadband directly from space. Unlike other broadband providers we don't need to rely on telephone cables.

Let us show you what we mean: Welcome to satellite internet solutions stream, where everyone benefits from great connections.

People like Max: He uses his satellite internet solutions broadband every day. Before Max got satellite broadband he couldn't watch films, listen to music, or share photos on his computer. It was just too slow. This has now changed!

Or like Emma: She runs a business which rely on fast broadband. Before satellite internet solutions she felt isolated by the slow internet connection. Thanks to satellite internet solutions she is better connected and busier than ever! Now her only problem is keeping up with all the new orders.

And here is the really great IT: Its unbelievably easy to get satellite internet solutions. All you need is a small satellite dish on the outside of your property. We can install it for you or simply use the included kit and install satellite internet solutions by yourself. And then simply plugin your computer and of you go! It's really that simple!

Its affordable too: Starting from just 1 Dollar per day. Whether you need the internet for you, your family or your job – there is a satellite internet solutions package that suits to every pocket.

So there you have it. Fast internet coverage across every corner of most sub-Saharan countries. Its broadband for everyone everywhere now. satellite internet solutions: Fast internet for everyone.

High Speed Internet combined with Satellite TV (ASTRA, FRANSAT, HOTBIRD, EUROBIRD) in ONE dish EVERYWHERE

About Eutelsat Communications

Founded in 1977, Eutelsat Communications is one of the world's leading satellite operators. With a global fleet of satellites and associated ground infrastructure, Eutelsat enables clients across Video, Data, Government, Fixed and Mobile Broadband markets to communicate effectively to their customers, irrespective of their location. Over 7,000 television channels operated by leading media groups are broadcast by Eutelsat to one billion viewers equipped for DTH reception or connected to terrestrial networks. Headquartered in Paris, with offices and teleports around the globe, Eutelsat assembles 1,000 men and women from 46 countries who are dedicated to delivering the highest quality of service.

satellite-internet.solutions, authorisized Partner. EutelSat, Paris - France.

Frequently asked questions: (FAQs)

How can I check my usage? Easiest way, you simply click at Speedtest on the bottom of the website

What are the options available when I exceed my monthly allowance?

Two options are available

• 1) Just keep surfing and accept that the line may be a bit slower at peak times.
• 2) Upgrading to a higher package.

Does Quicksat have access to usage graphs?

satellite-internet.solutions has access to limited data usage information, however we are unable to see specific data the user has accessed as this would be a privacy infringement. satellite internet solutions customers can view their data usage graphs and information through the Customer Portal.

When can I upgrade to a higher private package?

A User can upgrade any time during the course of the month. The upgrade takes place at midnight on the day the request is made.

Once I have upgraded: Does the data allowance get reset?

The data allowance is reset to the difference between the allowance on the upgraded package and the amount of data already used that month. For example: If a user has used all of the data from a satellite internet solutions M (10GB data allowance) and upgrades to a satellite internet solutions L (20GB data allowance) the extra 10GB will be added to the remaining data allowance on the account.

What are the costs involved in upgrading to a higher package?

The cost is the pro-rata price for the remainder of the billing month on the new package less the pro-rata cost of the balance of the old package. For example if the customer’s activation date is the 10th of the month and they upgrade on the 30th of the month, they are credited for 10 days of the old package and invoiced for 10 days of the new package.

When can I downgrade to a lower package?

You can Up-/Downgrade at any time at no additional costs.

Can I up/downgrade from a Home to a Pro Package & vice versa?

Up/downgrades from Home to Pro packages and vice versa are possible at any time without any additional costs.

Can the hardware be moved to another location within the KA footprint?

Relocation can be done immediately we are notified of the move. However, if the service is relocated to a different beam, a relocation charge equal to the package connection charge is incurred. This may be an issue with satellite internet solutions as there are 84 beams and the beam width is fairly narrow.

Do I have a UK IP address on the Ka Sat Service?

Yes, every Quicksat customer has a UK IP address.

Why does my service not constantly reach the “up to” speeds published?

There are various factors that can have an effect on speeds:

Weather can play a factor. Very heavy rain or snow attenuates the signal and, at a certain level, the modulation on the signal is changed to optimise signal integrity. This slows the speed down.

The overall performance “speed” of the satellite connection will vary depending on the time of day, the overall network loading and the busyness of the public internet itself. The actual protocol the customer or end user is using may also prioritised differently depending on how busy the network is. Peak busy times are between 4.00 pm and 11.00 Pm UK time.

Like fixed line broadband, satellite broadband is a contended service. The Fair Access Policy is designed to give everybody fair access to the system, and give non-abusive users a good service which regularly operates on or near advertised speeds outside very busy hours. If a customer is deemed to be a “very heavy user” they may be subject to reduced speed (throttling). This is the satellite owners policy and is not clearly defined. SES have released their algorithm but satellite internet solutions do not publicise this information.

Do we supply an Authenticated SMTP server for customer’s email?

We do not offer an SMTP mail server as a service. However there is a solution if the user needs a SMTP server for their email. We recommend they go to www.authsmtp.com.

We do however provide an email service. You will be able to create your own email account through the customer portal once your system was installed.

Is VoIP possible over the satellite systems?

VoIP will become available shortly. More information will be released closer to release date. Free internet programs like Skype are already supported by the satellite internet solutions and SES platforms and it is possible to make internet calls.

Can the user Fax over the service?

You can use email based Fax services like EFax, they work very well. The client will not be able to connect a Fax Machine to the System.

How much data is used when streaming video; Vimeo, YouTube etc?

It all depends on the quality of the video that is streamed, but an hour long video can use up as little as 700 MB for a standard video, more for HD. The data consumption for streaming versus downloading and then watching is similar.

Is the data allowance only used for downloads or uploads as well?

No, the data allowance is a combination of Downloads and Uploads.

For Example: If a user has downloaded a total of 4GB for the month and uploaded 2GB, the total data used will be 6GB.

Does Skype use a lot of data?

Skype does use a lot of data if used for prolonged periods. If you have normal voice conversation is should take around 125Kbps* of Uploading and Download. But if you are doing Video Calling, it can use a lot more data as you are effectively streaming Video.

*Results can vary depending on situation/circumstance

Can I get a Static IP address?

For satellite internet solutions you will only be able to get static IP addresses on the Pro services.

How can we use the static IP address?

The static IP’s work in the following way: The modem is only a gateway to the network. The device connected on the back of the modem would receive the Public IP address.

How does the TV module work?

The module is a separate LNB on the satellite internet solutions Dish and points to a different satellite. The TV modules do not use any of your allocated data on the satellite internet solutions service. The TV module would be connected directly on your Freesat / Sky TV Box, and will not pass over the satellite internet solutions network which means it will not use any Data allocated by Europasat.

Can a user use a VPN connection on a satellite system?

SSL (Secure Socket Layer) VPNs like secure online ordering and online banking work fine on satellite broadband, IPSec or Triple DES VPNs are more complex.

In order for a two-way satellite service to perform properly in conjunction with traditional terrestrial networks, satellite networks employ special software to deal with latency without which the TCP protocol severely limits link performance.

The Internet relies on the Transmission Control Protocol (TCP) to ensure packet delivery without errors. TCP works by sending a certain amount of data, then waits for the receiver to send an acknowledgment of receipt. With TCP, the sender cannot transmit more data until it has received an acknowledgment. If an acknowledgment does not arrive in a timely manner, TCP assumes the packet was lost (discarded due to a congested network) and resends it. When packets go unacknowledged, TCP also slows the send rate to reduce the perceived congestion and to minimize the need for retransmissions.

TCP/IP sessions start out sending data slowly. Speed builds as the rate of the acknowledgments verifies the network’s capacity to carry more traffic. This is known as slow-start, followed by a ramp-up in speed. The speed of the connection builds until the sender detects packet loss from a lack of an acknowledgment.

Ground networks typically have round-trip latencies in the range of 35 to 100 ms. Satellite networks, due to the distance of geo-synchronous satellites above the equator, require 550 ms or more. Some satellite connections have much higher RTT. The TCP protocol interprets the additional satellite RTT as network congestion. If uncorrected, this effect causes the network to send all additional packets at the slow-start rate.

Current two-way satellite networks employ a technique referred to as TCP spoofing to compensate for the extra time required to pass through the space segment. Special software on the satellite modem appears to terminate the TCP session, so it appears to the sender as the remote location. In reality the satellite modem is acting as a forwarder between the originating PC or host and the remote site. When the modem receives Internet traffic destined for a location, it immediately acknowledges receipt of the packet to the sender so more data packets will follow quickly. This way the sender never experiences the actual higher satellite latency to the remote site because acknowledgments return to the sender at LAN speed. As a result, TCP moves out of slow-start mode quickly and builds to the highest link send speed.

IPsec VPNs not only encrypt the data portion of packets, they also encrypt the TCP packet header. Popular IPsec VPNs, therefore, defeat the modem TCP acceleration software because the modem cannot detect the TCP packet and will consequently pass the unrecognised packet over the space link as a “raw” packet. This situation requires that acknowledgments transit the space segment twice (over and back) and results in substantial performance degradation. The impact on performance increases as the latency rises. Essentially what this means is that IPSec VPN wasn’t designed to run over satellite broadband, but we have many customers who use it this way quite successfully.

So any VPN should work, but could be slower than when connected on conventional fixed line broadband. It is recommended that the customer test their VPN over the system before making a decision. If the customer has the budget we sell additional supplementary hardware to overcome the IPSec over satellite issues, but this will add around £1000 to each site set-up.cost

Are ports open on the systems?

All the ports are open on satellite internet solutions Pro by default. For satellite internet solutions home packages, incoming ports are closed.

None of our satellite broadband services currently support Vodafone SureSignal or similar mobile phone boosting devices. This is because if they did, it would enable end users to avoid network roaming charges in other countries due to the pan European nature of the services. For this reason the mobile networks are unhappy to let our services act as a broadband connection for their users.

Is there any contention on satellite services?

Yes, there is a contention ratio on all satellite services and speeds may be reduced during peak times and on congested beams. On the satellite internet solutions Home packages the contention ratio is 50:1 where as on the satellite internet solutions Pro Packages the contention ratios are 20:1, so Pro packages are generally less likely to be affected by congestion.

PS: On the IP Connect package there is no contention. These are bespoke packages not available via our website.

Which wireless routers are approved?

Unfortunately not all the Wi-Fi routers available on the market are 100% compliant with satellite modems. A Wi-Fi router is not compliant with the satellite internet solutions modem when its DHCP client doesn’t perform a DHCP transaction with every interface bounce. In these cases, the End-User may suffer connectivity issues that can be only resolved by rebooting the modem and Wi-Fi router, thus forcing the router to perform a DHCP transaction and to re-establish the connectivity. So we have a list of tried and tested wireless routers:

• - Any Sitecom Wireless Router
• - Cisco router 2800
• - Cisco router 89x series
• - Cisco E series E1200, E1500, E3200 etc.

Why is there latency on a satellite service?

In the case of a two-way satellite system, the Satellite is 22,300 miles from the user. When you request information by clicking on a link, or any other way, that message travels 44,600 miles just to get to the Network Operation Centre (satellite hub).

The information requested must travel the reverse route, so the round trip is 89,200 miles. The speed of light is 186,000 miles per second in a vacuum, slower through the atmosphere. But even if you assumed 186,000 miles per second then the total time taken in space travel is about 480ms.

Given the atmosphere problem, it is actually more like 500ms. Add to that the terrestrial internet latency, which should be about 100ms. Some delays through transponders, gateways, proxies should also be accounted for. Latency can be anything between 600ms-1000ms.

Whilst there is an inevitable latency in satellite communications, satellite will often deliver an excellent and robust service where no other broadband service can.

Installation

In what direction and what angle I have to install the Tooway Eutelsat Konnect™ satellite system?

The angle and orientation of the satellite system and the color of the spot beams is to be chosen depending on the location of the satellite dish. With KA Sat Satellite finder shown below, the needed datas can be identified online. At the same time a blue colored line will shows you the aligned direction in which the satellite system has to be pointed.

I do get no sufficiently strong signal.

I chose at the setup steps the given color spot beam desde KA-Sat Finder, but I do get no sufficiently strong signal. Please check at shown in the line with the tool if your installation location may covered by two spot beams. In this case, it may occasionally happen that the second spot beam works better than the one recommended desde the KA satellite finder.

Is there a video for installing and setting up the satellite dish?

Here above you will find a video that explain the installation and setup of the satellite system in several steps simply and clearly.

How can I measure my Internet speed?

Please note that not all the Internet tools available are suitable for speed measurement for Tooway Eutelsat Konnect™. Most tools are no más que suitable for ADSL Internet connections, one of the few tools that was developed specifically for satellite Internet is available in the link here. Please notice that this speed test no más que works for a Tooway Eutelsat Konnect Internet connection. Test de velocidad

What equipment do I need?

All you need is our all included satellite dish kit. No additional software needs to be installed on your computer to get internet access via Tooway Eutelsat Konnect™. To watch TV an additional LNB is required.

Can I install it myself?

Instalación is recommended by our trained installer network, via your distributor. Nevertheless, self-installation is possible following careful antenna assembly and pointing instructions. Particular attention is given to the pointing phase which has to be much more precise than for television reception.

How long are the time delays with satellite data transmissions?

Geostationary satellites are located in orbit approximately 36,000 kilometers above the equator. A roundtrip time to a satellite for data needs about 250 msec, the 2-way protocol latency is about 600 msec including SurfBeam system latency. To mitigate latency, which would impact on TCP throughput and web browsing speeds, a Performance Enhancing Proxy (PEP) and Web acceleration are integrated into the SurfBeam modem and DOCSIS head-end system.

What are the maximum uplink and downlink speeds?

The SurfBeam terminal is able to receive at speeds up to 20mbps. The 2 Watt amplification allows transmission of data to the satellite by the consumer at speeds exceeding 6mbps according to the frequency band, the satellite, the remote antenna size and the location of the terminal.

How stable is the Tooway Eutelsat Konnect™ service in bad weather?

At one time heavy rain was thought to be a potential barrier to successful deployment of Ka-band satellite systems. Indeed, the reduction of signal level was so impactful that it was difficult to guarantee a high-quality service. However, Tooway Eutelsat Konnect™ automatically responds to rain fade with uplink power control and adaptive data coding techniques (Adaptive Coding and Modulation - ACM) that overcome potential outages, while optimizing the use of satellite transponder bandwidth. This gives the Tooway Eutelsat Konnect™ network higher reliability compared to other two-way consumer satellite services offered in Europe

What frequency bands are used for Tooway Eutelsat Konnect™?

Tooway Eutelsat Konnect™ operates in Ku and Ka-band. Ka-band capacity is on Eutelsat’s HOTBIRD™ 6 satellite at 13° East, and Ku-band capacity on EUROBIRD™ 3 satellite at 33° East. At the end of 2010, Eutelsat will deploy a dedicated Ka-band satellite with multiple spotbeams across Europe, KA-SAT.

What is Ka-band and what are its advantages?

Broadcast satellites principally operate in Ku-band frequencies that have the benefit of offering a broad geographic coverage through a single footprint. Ka-band, which is now beginning to be exploited over Europe, has other benefits: More Ka-band bandwidth is allocated to each satellite by the ITU (1 GHz per orbital slot) For dedicated two-way communications, spot beam technology allows extensive frequency reuse, effectively lowering the cost of the spectrum The larger amount of available bandwidth supports higher transmission rates, supporting higher peak speeds for individual subscribers The higher Ka-band frequencies allow smaller antennas to be employed for the subscriber equipment The blanket licensing requirements for subscriber premises equipment can be more easily met with low cost subscriber terminals

Who handles the platform operations?

Located in the SkyPark teleport in Turin (Italy) the platform and hub operations for the Tooway Eutelsat Konnect™ network are operated by Eutelsat’s broadband subsidiary Skylogic. Skylogic employs more than 50 people on site and operates 14 hubs using capacity on eight Eutelsat satellites. Dedicated staff will work at the teleport to maintain the highest availability of service